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Frequently Asked Questions What does my Shopping
Spree dollar amount apply toward? The Shopping Spree
dollar amount issued on the Gift Certificate applies to the market price of the
items listed. You may select as many items as you desire up to the Gift
Certificate amount based on the market price for each item. You pay
absolutely nothing. Your
gift certificate covers the cost of the product plus shipping (there are NO
other charges). Your Shopping Spree has no cash
value and is only redeemable on SelectYourAwards.com
website. What if I lose or forget my certificate number or password? If you lose your Gift
Certificate or lose the Number and/or Password, you may not use the dollar
amount on the certificate. Although the certificate has no cash value, we
strongly recommend you treat it the same as you would cash and put it in a safe,
secure place where it will be accessible to you. I am having trouble entering my certificate number and password, can you help? If your computer does not allow access to our website, we suggest the following: 1. Please enter your certificate number and password in the access areas slowly and double check to make sure the numbers are correct. 2. If you use an older version of Netscape you may have difficulty logging on. If you use Netscape and your computer does not recognize the certificate number and password, open Internet Explorer and go to our site using Internet Explorer. 3. You may be behind a FIREWALL that will not allow you to access the database from that computer (this is very possible if you are trying to access the website from work). Please try accessing from your home computer or another computer if possible. If you continue to have
problems please email our Customer
Service Department for assistance: Your Gift Certificate has an expiration date printed on it. If you attempt to enter this website
AFTER the expiration date the system will tell you that your certificate has
expired. How do I place an
order? Pick out the product(s) that you want and click on the button that says add to cart. You will then see your shopping cart. Continue to shop until you use up the entire value of the certificate (your shopping cart will be saved if you have set up an account in the MY ACCOUNT section). You can keep coming back and placing items in your shopping cart until you are ready to check out. When you have used all of your dollar value (or as much as you care to use), you will click on the Check Out button. Then simply follow the directions that appear on your screen. You will not be charged anything, the gifts, the shipping and handling and any processing fees are already taken care of and you will not be asked to make any payment. You will see your total and
be asked to confirm your transaction by clicking on COMPLETE ORDER. PLEASE REMEMBER ONCE YOU
CLICK ON THE COMPLETE ORDER BUTTON, YOU MUST HAVE EITHER USED ALL OF YOUR GIFT
CERTIFICATE VALUE OR UNDERSTAND YOU ARE FORFEITING THE REMAINING AMOUNT OF VALUE
OF YOUR GIFT CERTIFICATE AT THIS TIME.
Please be certain you are ready to proceed before fully checking
out. You will see a receipt
appear on your screen. Please print the receipt for your records. In addition, a
receipt is automatically sent to your email address. At that point your order entry is
complete. Your order is then prepared and checked for accuracy.
Once your package has been
shipped we will send you an email giving you the TRACKING NUMBER and the
estimated time of delivery. You will be able to track the status of your order
at any time by clicking on your “MY ACCOUNT” button near the top of any
page. Do I have to use the entire Shopping Spree amount? No, you do not have to use the entire amount but please be aware that if you do not use all of your Shopping Spree Amount at one time, you understand that you are forfeiting any remaining funds. It makes sense to view the site many times, decide exactly what you would like, and once you are certain you have used all or as much of the Shopping Spree as you would like, then and only then would you Check Out and complete your order. Your Shopping Cart can hold items in it for viewing at a later time and we suggest that you take full advantage of your Shopping Spree before checking out. Please keep in mind that
your certificate will expire. See
the front of your certificate to find your expiration date. Make sure you place your order before
your certificate has expired. Is there any shipping or handling fee? No, there is no shipping
and handling fee. This is a
100% FREE Shopping Spree and you will not be charged a penny. I have a question about an order that I have placed and/or I'm not sure if my order went through? You may check the status of an order at any time by clicking on MY ACCOUNT (near the top of any page). When your order is completed, you will see a receipt on your screen. If you do NOT see a receipt on your screen your order has not been placed. Once your order is shipped you will receive an email directly with the TRACKING INFORMATION. Expect to receive your order in 10 - 14 days. If you are experiencing
difficulty, please email or call our Customer Service Department for assistance. Expect to receive your order within 10 to 14 days. Once we have shipped your order we will send you an email with the TRACKING NUMBER and the estimated time of delivery. You can check the status of
your order by clicking on MY ACCOUNT near the top of any page.
Can I check the status of my order? Yes, simply click on your “MY ACCOUNT” near the top
of any page. Can you ship an order to Alaska, Canada, Internationally or to an APO or FPO address? At this time we only ship to the Continental United States and Hawaii. We do not ship to Alaska,
Canada, Puerto Rico, APO or FPO address or any other address outside of the
Continental United States. You may return any item
that is damaged and we will exchange it for you. We ask that you mail the item back to us
via regular first class mail.
Please package the item(s) as securely as possible to ensure its
safety.
All customers are responsible for any shipping and handling charges of the item(s) to be returned to SelectYourAwards.com. SelectYourAwards.com will reimburse you for shipping charges on any item(s) exchanged because of damage or defect. If you need to return an item, please include a note with your name, address, phone number and your Select Your Awards Order Number. Ship your returned item(s) to: Returns Dept.
3560 Investment Lane, Suite 101 Do you offer a warranty on your products? The products and services offered by SelectYourAwards.com are subject to any applicable warranties and representations by specific manufacturers. SelectYourAwards.com makes
no representation or warranty with respect to any product or service. I think the balance on my Shopping Spree is incorrect, what should I do? This problem may occur occasionally if someone is on the website for a long period of time without any activity. If you feel that the balance on your shopping cart is incorrect please close your browser and leave the website. Reopen your web browser, go back to the website and sign in again. This should clear the cache on your computer and reset your balance to the correct amount. If your account is registering a zero balance it is possible that you are behind a firewall at your work that will not allow you to access a database. If this is the case please access our site from your home. If you are experiencing
problems after trying the suggestion above, please email our Customer Service Department for
assistance. What is your privacy policy and/or how do you use my information? Your personal information will not be sold, traded or used for any type of cross marketing program. Please be assured we will not use any of that information for any purposes other than processing your orders. SelectYourAwards.com knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. During your shopping experience at www.selectyourawards.com you will be required to give us certain personal information to complete an order such as your name and address. Please rest assured that your personal information is secure and held in strict confidence. When an order has been
placed with us we will send you a confirmation via e-mail. In the unlikely event
that there is a problem with your order we may try to contact you by telephone.
Please note that if we contact you, our call will not be a solicitation call but
simply a call to clear up any order questions or concerns. This notice
describes our privacy policy. By visiting SelectYourAwards.com you are accepting
the practices described in this Privacy Notice. What security precautions are in place to protect against the loss, misuse or alteration of my information? Our website is located on
highly secure servers behind a firewall. We use the latest technology available
including firewalls, secured socket layers (SSL) and unique encryption encoded
software. For any customer service issues, you may contact us via email at: service@selectyourawards.com or by phone at: 561-491-0880 (Automated Voicemail Attendant) Monday through Friday - 9AM to 5PM EST. For faster more efficient service please email us.Top |
